Surgical Scheduler

Illinois Bone and Joint Institute LLC•Park Ridge, IL

4h•$20 - $25

About The Position

The Surgical Scheduler coordinates surgical scheduling, pre-certification, insurance-benefit verification, and referrals for patient appointments and surgical procedures. The role schedules procedures for assigned surgeons and maintains working knowledge of scheduling for all surgeons. It coordinates surgery dates with patients and families, communicates pre-operative and post-operative requirements, schedules procedures with hospitals or surgery centers, and completes related forms and calendar updates. The position also handles insurance authorization and verification tasks, self-pay arrangements, and coordination with business office staff and surgical support personnel. The role requires a high school diploma or GED, or at least one year of medical office experience; an associate degree is preferred. One year of medical office experience is listed, preferably involving electronic medical records. The scheduler should know medical terminology, practice management and EHR systems, and be comfortable using email and internet applications. Strong communication, multitasking, and discretion with confidential information are required. The job may require standing or sitting for extended periods.

Requirements

High school diploma or GED, or at least one year of medical office experience.
One year of medical office experience.
Knowledge of medical terminology.
Comfort using email and internet applications.
Knowledge of practice management and EHR systems.
Ability to handle highly confidential, sensitive, and non-routine information.
Ability to perform multiple and diverse tasks simultaneously.
Strong written and verbal communication skills.
Ability to stand or sit for extended periods.

Nice To Haves

Associate degree preferred.
Medical office experience preferably involving electronic medical records.

Responsibilities

Coordinate surgical procedure scheduling for assigned surgeons and maintain working knowledge of scheduling for all surgeons.
Coordinate surgery dates with patients or families in accordance with the physician’s schedule.
Provide patients with information about required cardiac and medical clearance.
Schedule appropriate pre-operative and post-operative appointments, including pre-admission testing, pre-surgical history and physicals, and post-operative visits.
Schedule procedures with hospitals or surgical centers and provide diagnosis, procedure, anesthesia, admission, instrumentation, ICD-10, and CPT information as required.
Complete forms related to surgery scheduling.
Assist patients with scheduling follow-up appointments when pre-operative labs or EKGs are outside normal limits.
Contact equipment representatives or arrange surgical equipment as needed, and notify instrumentation representatives of special requests.
Notify the surgical assistant of add-ons and cancellations.
Prepare the weekly operating-room schedule when the Surgical Scheduler Assistant is absent, and update add-ons or cancellations.
Maintain and update the physician’s surgical calendar.
Initiate HMO/POS insurance referral requests and obtain pre-certification and benefit verification for Commercial/PPO plans.
For Workers’ Compensation plans, contact the insurance carrier’s claim adjustor, secure surgery authorization, and send clinical notes or test results as needed.
Advise patients or families about self-pay requirements and notify Business Office staff of scheduled self-pay surgeries.
Confirm with Business Office staff that payment arrangements have been made for self-pay patients.
Maintain a clean and safe work environment.
Perform other duties as assigned.