Sr Scheduler - Surgical Clinic

Munson Healthcare•Traverse City, MI

9h•Onsite

About The Position

The Senior Scheduler works with patients, families, staff, and providers to schedule surgeries, pre-operative physicals, and testing in a timely manner. The role supports a positive patient experience through efficient, personal interactions and careful coordination. The Senior Scheduler ensures prior authorizations for surgical procedures are completed on time according to individual insurance requirements and identifies ways to make the authorization process more effective and efficient. The role also ensures documentation—including insurance verification and prior authorization—is complete to support accurate billing. The Scheduler oversees the process from start to finish and keeps scheduling tools complete, accurate, and up to date by regularly reviewing and updating information from voicemail, email, memos, and intranet communications.

Requirements

High school diploma required.
In lieu of an associate degree, five years of experience in a highly demanding, customer-driven, fast-paced professional work environment, including attention to detail, multifaceted work demands, and quickly prioritizing and resolving a high volume of scheduling needs; healthcare experience is preferred.

Nice To Haves

Associate degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or a related field.
Healthcare experience in a fast-paced, customer-driven professional environment.

Responsibilities

Schedule surgeries, pre-operative physicals, and testing with patients, families, staff, and providers in a timely manner.
Complete prior authorizations for surgical procedures according to individual insurance requirements and within required timeframes.
Identify opportunities to manage prior authorizations more effectively and efficiently.
Ensure documentation, including insurance verification and prior authorization, is complete to support accurate billing of surgical procedures.
Oversee the scheduling process from start to finish.
Keep scheduling tools complete, accurate, and up to date by reviewing and updating information from voicemail, email, memos, and intranet communications.