Home Care Scheduler

Elara Caring • South Portland, ME

15d • $21 - $25 • Onsite

About The Position

The Home Care Scheduler supports Administrators or designated Branch Directors with scheduling patient visits. The Scheduler advances workflows throughout the patient journey and manages schedules for direct care team members to ensure adequate and timely patient care visits. The role serves as an intermediary among the Clinical Team Manager, direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care. The position is full-time, in person, and based in Portland, Maine, with a stated salary range of $21–$25.

Requirements

• High school diploma or GED required.
• At least 1 year of practical experience required.
• Familiarity with and understanding of national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listen to others, check for understanding, and respond with an appropriate message and tone.
• Ability to set timeframes, match resources to tasks, and plan ahead.
• Ability to make decisions with incomplete information, choose among multiple options, and know when to escalate.
• Ability to quickly become proficient in enterprise applications such as Homecare Homebase and Workday.
• Intermediate knowledge of Microsoft Office.
• Ability to respond to and control unexpected situations by evaluating solutions and taking initiative.

Nice To Haves

• Associate degree preferred.
• One year of experience in patient scheduling in a home care agency setting preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Support Administrators or designated Branch Directors in scheduling patient visits.
• Advance key workflows throughout the patient journey.
• Manage direct care team member schedules to ensure adequate and timely patient care visits.
• Act as an intermediary between the Clinical Team Manager, direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.
• Handle complaints, manage conflict, and negotiate outcomes.
• Seek patient feedback, advocate for patients, understand patient needs, and manage patient expectations.
• Respond to unexpected situations by evaluating solutions and taking initiative to implement the best solution.
• Consider the financial impact of scheduling decisions and staff productivity metrics.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED