Home Care Scheduler
About The Position
Senior Helpers is seeking an organized, dependable, and proactive Home Care Scheduler to coordinate caregiver schedules across its Massachusetts and Rhode Island offices. The role is responsible for caregiver assignments, client coverage, schedule changes, and helping ensure clients receive consistent, reliable care. It requires excellent communication, attention to detail, and the ability to work in a fast-paced home care environment. This is an in-person position rotating between the Milford, Massachusetts, and Providence, Rhode Island, offices as needed. The schedule is Monday through Friday, 9:00 AM to 5:00 PM.
Requirements
- Excellent organizational and time-management skills.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and solve problems in a fast-paced environment.
- Comfort communicating with caregivers, clients, families, and office staff.
- Proficiency with computers, email, and scheduling software.
- Reliable transportation and willingness to travel between Milford, Massachusetts, and Providence, Rhode Island.
- Ability to work in person Monday through Friday, 9:00 AM–5:00 PM.
Nice To Haves
- Previous scheduling, staffing, dispatching, or administrative experience is preferred.
- Home care, healthcare, or senior care experience is strongly preferred.
Responsibilities
- Coordinate daily caregiver schedules to ensure all client shifts are covered.
- Match caregivers with clients based on availability, skills, experience, and client needs.
- Communicate with caregivers about schedules, assignments, call-outs, and changes.
- Arrange replacement coverage for last-minute call-outs and emergencies.
- Notify clients and families of caregiver schedule changes when necessary.
- Monitor upcoming schedules and proactively address potential staffing shortages.
- Maintain accurate scheduling records and update scheduling software.
- Communicate closely with the Client Services Manager, recruiters, and office staff.
- Assist with new client starts, caregiver introductions, and schedule adjustments.
- Respond professionally to scheduling concerns and help resolve coverage issues.
- Follow agency policies and procedures regarding client care and caregiver attendance.
- Provide support to the Massachusetts and Rhode Island offices.
Benefits
- Opportunity to grow within a supportive home care team.
- Collaborative work environment.
- Opportunity to make a meaningful difference in the lives of seniors and their families.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
