Home Care Scheduler

Elara Caring • South Portland, ME

13d • Onsite

About The Position

The Home Care Scheduler supports Administrators or designated Branch Directors with scheduling patient visits. The role advances key workflows throughout the patient journey and manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler serves as an intermediary between the Clinical Team Manager, direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care. The position is full-time, in person, and based in Portland, Maine, with a stated salary range of $21–$25.

Requirements

• High school diploma or GED required.
• At least 1 year of practical experience required.
• Familiarity with and understanding of national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listen to others, check for understanding, and respond with an appropriate message and tone.
• Ability to set timeframes, match resources to tasks, and plan ahead.
• Ability to make decisions with incomplete information, choose among multiple options, and know when to escalate.
• Ability to become proficient in enterprise applications and intermediate knowledge of Microsoft Office.

Nice To Haves

• Associate degree preferred.
• One year of patient scheduling experience in a home care agency setting preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Schedule patient visits in support of Administrators or designated Branch Directors.
• Manage direct care team member schedules to ensure adequate and timely patient care visits.
• Advance key workflows throughout the patient journey.
• Coordinate between the Clinical Team Manager, direct care team members, patients’ physicians or medical providers, and other facility staff overseeing patient care.
• Handle complaints, manage conflict, and negotiate outcomes.
• Seek patient feedback, advocate for patients, understand patient needs, and manage patient expectations.
• Respond to unexpected situations by evaluating solutions and taking initiative to implement the best solution.
• Consider the financial impact of scheduling decisions and staff productivity metrics.

Benefits

• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement leave.
• Pet insurance.
• Opportunities for advancement.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED