Home Care Scheduler

Homewell Care Services • Largo, FL

4d

About The Position

HomeWell Care Services is seeking a motivated scheduler/operations assistant to support the office and Operations team. The role involves handling calls from clients and caregivers with compassion, scheduling caregivers for client cases with consideration for caregiver skills and client care needs, and performing related supervisory and administrative activities. The successful candidate will help manage office workload and support the Operations team's productivity, with potential for growth into an Operations Manager or Director role.

The position requires clerical and scheduling experience, preferably in home care, a personal vehicle, a positive attitude under pressure, and the ability to multitask in a high-functioning office environment. The role also includes timecard processing, maintaining activity documentation in WellSky/ClearCare, resolving client and caregiver issues, and providing professional, responsive service. This franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

• High school graduate or equivalent.
• Clerical and scheduling experience.
• Own a vehicle.
• Positive attitude under pressure and ability to multitask in a high-functioning office environment.
• Ability to problem-solve and make decisions in a fast-paced environment.
• Ability to communicate professionally and relate sensitively to clients and care staff.

Nice To Haves

• Demonstrated experience using WellSky/ClearCare is strongly preferred.
• At least 1 year of scheduling experience is preferred, preferably in home care.

Responsibilities

• Schedule caregivers’ daily activities and staff client cases with caregiver skills and client care needs in mind.
• Answer phone calls, respond to client inquiries, and take messages in an upbeat, professional manner.
• Handle client and caregiver issues, including outside normal business hours.
• Communicate continually with associates and clients to evaluate service.
• Maintain documentation of client and caregiver activity in WellSky/ClearCare.
• Process timecards.
• Serve as a liaison between associates and the Operations Manager.
• Provide administrative support to the office and contribute to the Operations team’s work.
• Maintain integrity and professionalism in interactions with caregivers and clients.
• Multitask, problem-solve, and make decisions in a fast-paced office environment.
• Relate to clients and care staff sensitively, recognizing individuals’ unique needs.
• Perform other duties as assigned by Operations leadership.

Benefits

• Competitive salary based on experience.
• Eligibility for performance-based bonuses.
• Liability insurance.
• Workers’ compensation.
• Reemployment benefits.
• Paid time off (PTO).
• Industry-leading, nation-wide team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED