Home Care Scheduler

Senior Helpers • Milford, MA

10d • Onsite

About The Position

Senior Helpers is seeking an organized, dependable, and proactive Home Care Scheduler to coordinate caregiver schedules across its Massachusetts and Rhode Island offices. The scheduler coordinates caregiver assignments, maintains client coverage, manages schedule changes, and helps ensure clients receive consistent, reliable care. The role is performed in person, rotating between the Milford, Massachusetts, and Providence, Rhode Island, offices as needed, Monday through Friday from 9:00 AM to 5:00 PM.

The position requires excellent communication, attention to detail, and the ability to work in a fast-paced home care environment. The scheduler works closely with the Client Services Manager, recruiters, caregivers, clients, families, and office staff to address coverage needs and scheduling concerns.

Senior Helpers describes itself as a home care agency providing compassionate, dependable, and personalized care to seniors in their homes. The company offers a consistent weekday schedule, a collaborative work environment, opportunities to grow within a supportive home care team, and the opportunity to make a meaningful difference in the lives of seniors and their families. Senior Helpers is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics.

Requirements

• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and solve problems in a fast-paced environment.
• Comfort communicating with caregivers, clients, families, and office staff.
• Proficiency with computers, email, and scheduling software.
• Reliable transportation and willingness to travel between Milford, Massachusetts, and Providence, Rhode Island.
• Ability to work in person Monday through Friday, 9:00 AM–5:00 PM.

Nice To Haves

• Previous scheduling, staffing, dispatching, or administrative experience is preferred.
• Home care, healthcare, or senior care experience is strongly preferred.

Responsibilities

• Coordinate daily caregiver schedules to ensure all client shifts are covered.
• Match caregivers with clients based on availability, skills, experience, and client needs.
• Communicate with caregivers regarding schedules, assignments, call-outs, and changes.
• Arrange replacement coverage for last-minute call-outs and emergencies.
• Notify clients and families of caregiver schedule changes when necessary.
• Monitor upcoming schedules and proactively address potential staffing shortages.
• Maintain accurate scheduling records and update scheduling software.
• Communicate closely with the Client Services Manager, recruiters, and office staff.
• Assist with new client starts, caregiver introductions, and schedule adjustments.
• Respond professionally to scheduling concerns and help resolve coverage issues.
• Follow agency policies and procedures regarding client care and caregiver attendance.
• Provide support to both the Massachusetts and Rhode Island offices.

Benefits

• Full-time, consistent weekday schedule.
• Opportunity to grow within a supportive home care team.
• Collaborative work environment.
• Opportunity to make a meaningful difference in the lives of seniors and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed