About The Position

The Medical Scheduler assists staff and physicians by scheduling patients for appropriate follow-up appointments and necessary tests and procedures. The Scheduler works as a member of the healthcare team, with responsibilities commensurate with educational preparation and demonstrated competencies. The position involves direct interaction with patients of all ages. The role is based at UofL Physicians - Pain Management Associates, 1169 Eastern Parkway, #2211, Louisville, KY 40217.

Requirements

  • High school diploma or GED/equivalent.

Nice To Haves

  • Two years of scheduling experience in a multi-specialty clinic.

Responsibilities

  • Schedule follow-up and return visits to the office for patients.
  • Obtain appropriate pre-certifications and pre-authorizations as needed.
  • Schedule medical tests and procedures for patients.
  • Explain procedure instructions to patients so they understand what is expected.
  • Call patients to schedule procedures and provide instructions by phone, then send a follow-up letter with instructions.
  • Use Allscripts, Centricity Business, online paging systems, and retrieve information from other hospital systems.
  • Maintain confidentiality of patient matters in accordance with HIPAA guidelines.
  • Exhibit friendly and helpful behavior.
  • Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
  • Perform other duties as assigned.
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