Surgery Scheduler - Pain Management

Duly Health and Care • Naperville, IL

1d • $16 - $25 • Onsite

About The Position

The Surgery Scheduler supports the Pain Management team at Duly Health and Care’s Naperville - Rolling Ridge clinic. The role coordinates surgery and procedure scheduling, serves as a point of contact for patients and staff, and helps ensure required pre-operative testing, instructions, and paperwork are completed. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or GED.
• At least 2 years of prior surgery scheduling, telephone, computer, and customer service experience.
• Knowledge of medical terminology, verbal and written.
• Knowledge of CPT and ICD-9 coding.
• Knowledge of the referral process.
• Ability to learn new computer programs.
• Professional conduct toward customers, physicians, and coworkers.
• Ability to multitask and prioritize.
• Time-management skills.

Responsibilities

• Greet patients in a friendly manner by phone and in person.
• Develop and maintain effective working relationships with internal physicians and facility scheduling staff.
• Verify patient personal and insurance information and coordinate pre-operative testing according to insurance requirements.
• Serve as the single point of contact for internal staff and external inquiries about scheduled procedures.
• Schedule or reschedule pre-operative lab work and other testing before procedures and surgeries when necessary.
• Contact patients to confirm procedures or surgeries.
• Explain and verify proper preparation instructions with patients, routing questions to a nurse when appropriate.
• Prepare essential paperwork for the referral coordinator and facilities.
• Verify doctors’ daily schedules, then print and distribute them to appropriate personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure all procedures are charged.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED