Scheduler - Hospital

Keefe Memorial Hospital•Cheyenne Wells, CO

6d•$19 - $26•Onsite

About The Position

The Scheduler schedules patients in the hospital and clinic, enters pertinent patient information and specific physician requests, and provides patients with basic information about locations, appointments, physician referrals and authorizations. The Scheduler answers patient questions and complies with department and organization-wide policies, Critical Access Hospital requirements, safety and infection-control practices, applicable federal and Colorado regulations, and the organization’s compliance program. The position also performs registration functions for hospital services and supports effective coordination with patients, staff, providers, and other departments. Duties may evolve as policies and training change. Reasonable accommodations may be reviewed and modifications made according to ADA guidelines.

Requirements

High school diploma or equivalent required.
Knowledge of federal and state regulations related to the relevant practice area.
Effective verbal and written communication skills.
Ability to maintain patient confidentiality.
Professional judgment, courtesy, and professionalism in interactions.
Ability to establish and maintain effective working relationships with healthcare team members and diverse patient populations.
Ability to use proper body mechanics, transfer and lifting techniques, and appropriate equipment.

Responsibilities

Schedule patients in hospital and clinic settings.
Enter pertinent patient information to maintain accurate documentation.
Track and update open or cancelled appointments and notify appropriate staff.
Receive inbound calls for departments about scheduling and conduct a basic assessment to connect callers with the appropriate department.
Make outbound calls to patients about appointment changes and reminders for upcoming appointments.
Perform registration functions for hospital services.
Comply with department and organization-wide policies, Critical Access Hospital requirements, safety and infection-control practices, applicable federal and Colorado regulations, and the compliance program.
Demonstrate commitment to the organization’s mission, vision, and core values.
Maintain knowledge of department and hospital operations, local and industry trends and practices, market forces, and regulatory requirements.
Identify opportunities and challenges affecting department services and apply that knowledge to develop or improve policies, procedures, systems, and services.
Maintain effective relationships with hospital staff, patients, the public, outside agencies, providers, healthcare team members, and diverse patient populations.
Communicate effectively verbally and in writing.
Maintain confidentiality of patient information and use professional judgment, courtesy, and professionalism in daily interactions.
Use proper body mechanics, transfer and lifting techniques, and appropriate equipment to minimize patient fall risk and injury to self.
Perform other duties as assigned.