Scheduler

The US Oncology Network•Wichita, KS

8d•Onsite

About The Position

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Scheduler for its Wichita, Kansas offices. The typical work week is Monday through Friday, 8:30 AM–5:00 PM, with no major holidays, on-call work, or weekends. CCK provides personalized cancer care at more than 18 locations across Kansas and is part of The US Oncology Network. Under general supervision, the Scheduler manages patient orders and appointments efficiently and promptly. The role answers incoming calls and messages, responds to patient questions and scheduling needs, and serves as a primary liaison between patients and medical staff. It requires strong customer service skills and the ability to prioritize tasks. The Scheduler also supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards.

Requirements

High school diploma or equivalent.
At least three years of office experience; medical office experience is preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to work in a fast-paced environment for extended periods while seated and viewing computer monitors.
Ability to perform basic computer functions and enter data into electronic systems while maintaining accuracy and data integrity.
Ability to operate a multiline phone system and use appropriate phone etiquette.
Strong customer service skills and professionalism.
Ability to type at least 40 words per minute is preferred.
Knowledge of medical terminology and familiarity with ICD-10 codes are preferred.
Experience with EMR and/or PMS systems is a plus.
Ability to sit for long periods and occasionally stoop, bend, stretch, and lift files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Correctable vision to 20/20 and hearing within the normal range for telephone contacts.
Ability to view and type on computer screens for prolonged periods.
Comfort working in a team environment and interacting frequently with staff, patients, visitors, and physicians.
May encounter communicable diseases, toxic substances, medical preparations, and other conditions common to an oncology/hematology clinic.

Nice To Haves

Typing speed of at least 40 words per minute.
Medical office experience.
Knowledge of medical terminology and familiarity with ICD-10 codes.
Experience with EMR and/or PMS systems.

Responsibilities

Answer incoming calls and messages; assess priority and respond, return calls, or direct inquiries to appropriate clinic personnel.
Obtain and communicate messages accurately and promptly.
Schedule patients in the computer system according to provider and office guidelines.
Keep patient accounts current with accurate demographics, preferences, and records before and between appointments.
Cancel or reschedule appointments due to physician schedule changes or patient requests, and notify relevant clinic personnel.
Maintain assigned provider- or resource-specific order queues by accurately and efficiently scheduling orders entered by medical staff.
Communicate physician schedule changes to appropriate coworkers.
Protect patient and clinic confidentiality.
Follow relevant departmental policies, procedures, and workflows.
Cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other documents as requested by a supervisor or medical staff.
Coordinate internally to obtain required pre-certifications or authorizations.
Communicate scheduled items and any required preparation to patients; collect information needed for systems or internal and external appointments.
Coordinate external appointments with hospitals, clinics, and organizations for established patients when needed.
Schedule referrals from medical staff and complete associated paperwork.
Apply basic medical terminology knowledge to tests and surgical procedures, including coding, and look up codes related to diagnoses, surgeries, and scheduling procedures.
Maintain patient accounts in EMR and PMS systems.
Collaborate with healthcare providers to optimize appointment availability and patient flow.
Stay current with compliance requirements and adhere to confidentiality, state and federal requirements, and HIPAA guidelines regarding patient records and information.
Attend required applicable meetings.
Ensure company and Network policies and procedures are followed.
Perform other assigned duties, including department coverage and tasks reasonably requested by a provider or Management Team member.
Perform the role without supervisory responsibilities.