Scheduler

Yale New Haven Health • New London, CT

6d

About The Position

The Scheduler coordinates outpatient client appointments in a positive and effective manner. The role supports the organization’s vision, mission, and values of integrity, patient-centered care, respect, accountability, and compassion. The Scheduler works with patients, physicians, employees, managers, and service departments to arrange appointments and support efficient scheduling-office operations.

Requirements

• High school diploma required.
• One to three years of experience in a medical setting required.
• Medical terminology, computer/keyboarding experience, and scheduling and/or registration experience required.
• Excellent proven communication skills for interactions with physicians, patients, employees, and managers.
• Ability to use independent judgment with minimal supervision.

Nice To Haves

• Associate’s degree with medical terminology preferred.

Responsibilities

• Show courtesy, respect, and dignity in all customer interactions and demonstrate organizational support.
• Maintain patient privacy and confidentiality at all times.
• Obtain necessary insurance and pre-certification documentation, and maintain working knowledge of current insurance requirements.
• Perform tasks related to scheduling-office operations as needed to ensure efficient operations.
• Set up, organize, and maintain systems such as files, reports, and record-keeping systems.
• Complete activities within assigned time frames and prioritize activities.
• Communicate consistently with service departments to address unusual needs of patients and requesting physicians.
• Assist other staff members during peak times when required.
• Maintain knowledge of procedures performed in all departments supported by the Radiology Scheduling Service.
• Accurately schedule single or multiple procedures requested for an individual patient according to department requirements.
• Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
• Perform other duties as assigned or directed to ensure smooth department operations.
• Serve the listed population groups: newborn, pediatric, adolescent, adult, and geriatric patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED