Scheduler

RadNet • Pleasanton, CA

9h

About The Position

RadNet is hiring a Medical Scheduler to support patient care by scheduling imaging procedures and providing professional, courteous assistance to patients and callers. The role uses the Radiology Information System (RIS) to manage appointments and related information, assists with questions about insurance, procedures, and preparations, and helps ensure patient records and property are safeguarded. The scheduler works cooperatively with patients, families, coworkers, and referring physicians in a fast-paced clinical setting.

Requirements

• High school diploma and/or at least 1 year of medical or radiology office work experience, or medical training program/education.
• Ability to multitask and prioritize work in a fast-paced environment.
• Attention to detail.
• Excellent customer service and communication skills.
• Ability to foster teamwork, interpersonal awareness, and initiative.
• Knowledge of medical terminology.
• Professional communication and interpersonal skills, sound judgment, and the ability to remain professional in all situations.

Responsibilities

• Schedule procedures and answer incoming calls courteously and professionally.
• Contact referring physicians when patients report difficulty scheduling.
• Enter accurate information in RIS for appointments, rescheduling, cancellations, and comments.
• Update account information during scheduling.
• Use RIS filter screens to answer questions about insurance, procedures, and preparations.
• Pre-register patients, scan documents, enter clinical data as needed, and request films as needed for appointments.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED