Diagnostic Scheduler - Radiology, Children's & Women's Hospital

USA Health•Mobile, AL

10d

About The Position

USA Health is hiring a Diagnostic Scheduler for Radiology at Children's & Women's Hospital. The role coordinates diagnostic imaging and outside referrals, supports patients throughout their visits, verifies orders and insurance information, obtains authorizations, and schedules appropriate medical services. The scheduler enters patient, payer, authorization, and service-request information into scheduling software and communicates with patients, physician office staff, radiologists, diagnostic imaging staff, and other ancillary services. The position also includes unit and hospital requirements, safety and infection-control compliance, committee and performance-improvement participation as assigned, and regular attendance. Employees in regular positions working at least 20 hours per week (.50 FTE or greater) qualify for benefits.

Requirements

High school diploma or equivalent.
Two years of related experience.
Strong computer skills preferred.

Nice To Haves

Knowledge of medical terminology.
Strong computer skills.

Responsibilities

Coordinate diagnostic imaging and outside referrals.
Greet patients at every stage of the visit and respond promptly to patient needs and requests.
Respond promptly to requests and inquiries from physicians and team members.
Ensure patient insurance information is accurate and verify diagnostic test orders before processing.
Obtain insurance authorizations for tests being performed and record authorization activity on the daily spreadsheet.
Respond to inquiries about pending authorizations and exams.
Communicate with physician office staff, patients, radiologists, diagnostic imaging staff, and other ancillary services by telephone, in person, and email.
Communicate written and oral ideas and plans effectively.
Use pertinent medical information and diagnostic test protocols to determine appropriate schedules for patients and providers.
Enter service requests, patient demographic data, third-party payer information, and authorization information into scheduling software.
Complete assigned duties positively and cooperatively, helping others and improving unit performance.
Complete mandatory unit, educational, and hospital requirements.
Follow current infection-control and safety standards.
Participate on committees and in performance-improvement activities, including quality measurement or the ICARE process, as assigned.
Maintain regular and prompt attendance, work the defined schedule, and work overtime as required.
Perform related duties as required.