Scheduler Jobs

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VIS Scheduler

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Scheduler is responsible for making patient appointments according to medical practice procedures. Scheduling tasks may be integrated into another position, such as receptionist/registration or medical assistant duties, as needed. The role matches physician or clinician availability with patient preferences, maintains accurate scheduling records, provides daily schedules to clinical and administrative staff, and communicates scheduling concerns while delivering calm and pleasant customer service.

Requirements

  • At least 1 year of relevant work experience.
  • High school diploma or GED.

Responsibilities

  • Schedule patient appointments by phone or in person, following medical practice procedures and urgent or emergency protocols when applicable.
  • Use a manual or computerized system to match physician or clinician availability with patient preferences for appointment dates and times.
  • Maintain accurate and complete scheduling records to support analysis of patient and staffing patterns.
  • Provide daily schedules to physicians, clinicians, medical assistants, receptionists, registration clerks, and others as needed.
  • Enter cancellations, additions, and other updates into the master schedule daily.
  • Communicate with physicians, clinicians, and other staff about patient concerns or issues related to scheduling.
  • Consult with the appointment manager about scheduling system problems.
  • Use customer service principles and techniques to interact with patients calmly and pleasantly.
  • Perform other duties as assigned.

Benefits

  • The benefits package may include health, disability, retirement, and/or wellness offerings.

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