Fire Alarm Scheduler

DynaFire LLC • Casselberry, FL

3d

About The Position

The Fire Alarm Scheduler supports customer satisfaction among DynaFire’s existing service customers and is accountable for service dispatch activities. The role supports Service Operations in alignment with DynaFire’s vision and core values, and calls for strong customer service and interpersonal skills.

The scheduler builds relationships with existing service customers, primarily working with service technicians and Service Operations staff. The role answers inbound calls, responds to internal information requests, prepares jobs and gathers parts for technicians, and dispatches technicians as service calls come in. It also assists with service documentation and monitoring reports, and creates service work as needed based on monitoring history and accounting software functions. The position requires adherence to company policies, procedures, and business ethics, as well as participation in required training.

Requirements

• At least 5 years of installation and/or experience in the fire alarm industry.
• NICET Level I certification and maintenance of that certification.
• Attain NICET Level II certification within 12 months.
• Participate in required DynaFire-sponsored training.

Nice To Haves

• Consideration of manufacturer training to become certified in a DynaFire low-voltage system.
• May be requested to share in serving as a trainer in DynaFire-sponsored training.

Responsibilities

• Establish long-term relationships with existing DynaFire service customers and help assure customer satisfaction in coordination with service technicians and Service Operations staff.
• Answer inbound calls in accordance with DynaFire’s philosophy and core values.
• Respond to internal requests for information from DynaFire service employees and management as needed.
• Stage and prepare jobs for technicians by gathering parts, and dispatch technicians as new calls come in.
• Assist with scanning and filing service documentation as needed.
• Secure and properly utilize company materials and property, including computers, cell phones, and marketing materials.
• Adhere to company policies, procedures, and business ethics, and ensure they are communicated and implemented within the team.
• Perform and assist with Service Alarm Monitoring reports, reviewing monitoring history and accounting software functions, and create service work as necessary.
• Participate in required DynaFire-sponsored training and may be asked to serve as a trainer in that training.
• Consider attending manufacturer training to become certified in a DynaFire low-voltage system.

Benefits

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short-term and long-term disability.
• 401(k) matching.
• Employer-funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed