Sales Associate Jobs

About The Position

Requirements

• Minimum of 2 years’ experience in related field required.
• Computer skills.
• Ability to manage multiple priorities.
• Exceptional customer service and leadership skills.
• Analytical skill and business acumen.
• Interpersonal skills needed to interface with health care professionals, senior-level management, and patients/families in crisis.
• Understanding of Medicare, Medicaid and insurance benefits in long-term care setting.

Nice To Haves

• Minimum of 5 years' experience in Continuing Care service line sales preferred.
• Experience in assessing prospective hospitalized residents to determine eligibility for skilled nursing care preferred.

Responsibilities

• Managing the health care sales team to develop and maintain maximum census in Continuing Care.
• Present and sell Continuing Care to prospective external and current internal residents.
• Maintain all confidential information regarding the residents.
• Interface with residents, family members, department managers, nursing staff, resident services, outside callers, social workers, accounting, medical staff, sales and information and outside networking professionals.
• Conduct tours for prospective external residents and current internal residents through Continuing Care, providing an overview of the community, health care offerings, pricing, amenities, and availability.
• Develop and execute Continuing Care sales strategies, tactics, and external business development plans.
• Establish and maintain relationships with outside competitors to ensure accurate knowledge of the competitive landscape.
• Maintain market intelligence data and collaborates with ESL Home Office partners to build quarterly market strategies and competitive analyses.
• Counsel prospective residents and decision-makers regarding apartment selection and sell entry onto appropriate waiting lists.
• Initiate and maintain contact with standby list members to facilitate re-occupancy of available Continuing Care units.
• Supervise coordination of move-in dates, admissions, and resident transfers throughout the continuum of care.
• Notify the physician, Director of Nursing, and Administrator of medically complex residents seeking admission.
• Track and submit commissions, incentives, and bonuses in a timely manner.
• Maintain current knowledge of Medicare and Medicaid coverage changes, Managed Care information, and other relevant topics for family members considering a move to Continuing Care.
• Oversee and understand the job responsibilities of the Health Care Sales Associate, Move-In Coordinator, Acute Care Coordinator, Marketing Liaison, and Clinical Liaison.
• Attend required meetings and communicate with community partners about residents who may benefit from a higher level of care in the future.
• Oversee outplacement of residents in Independent Living and Continuing Care when no availability exists.
• Direct and participate in outreach efforts and networking both inside and outside the community.
• Prepares and provides weekly and monthly reports as required.
• Oversees all aspects of the move-in process for Continuing Care, including insurance verification, paperwork distribution, and room turnover.
• Follow up with prospective residents through phone calls and written correspondence to provide additional information.
• Attend special functions and events, provide tours, answer questions, and staff the sales information table.
• Coordinate and manage all aspects of sales team education and ongoing training within Continuing Care.
• Train, develop, and manage the Continuing Care Sales Team through regular informational and developmental meetings, including: Sales training, Resident capital training, My Unity updates, Salesforce reviews, Sales metrics analysis.

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones