T Mobile Authorized Retailer Sales Associate

Northeast•Worcester, MA

About The Position

Luna Wireless, a T-Mobile Authorized Retailer, is hiring Retail Sales Representatives to serve as brand ambassadors and help bring the T-Mobile brand to life. Associates build customer relationships, create excitement around products and services, and help customers find personalized wireless solutions in a fast-paced retail environment. This is a learning role in which new associates develop skills with their team and must successfully complete new employee training. The position is available full-time and part-time. Compensation includes base pay and commission, and the employer describes opportunities for career growth. Bilingual Spanish speakers are preferred or encouraged to apply, but bilingual ability is not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Customer advocacy and the ability to connect with customers authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
Successful completion of new employee training.

Nice To Haves

Retail-environment experience is preferred.
Bilingual Spanish ability is preferred but not required.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Recommend personalized device, service-plan, accessory, and IoT solutions through side-by-side selling.
Handle service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.