T Mobile Authorized Retailer Store Manager

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)•Miami, FL

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Store Manager to lead the operations and team of a T-Mobile retail store. The manager is the primary point of contact for store employees and is responsible for hiring, scheduling, training, marketing, asset prevention, team leadership, and overall store performance. The role leads by example, supports employees’ development and customer relationships, and helps ensure customers receive an experience consistent with T-Mobile’s brand and expectations. The manager monitors sales, inventory, expenses, and operational efficiency; implements store programs; and works to meet or exceed sales goals and monthly performance measurements. Spanish bilingual skills are preferred but not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.
Required skills in communication, Microsoft Office, store management, store operations, and customer service.

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Spanish bilingual skills preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned team training is completed on time.
Assist with customer-related issues to support a positive customer experience aligned with T-Mobile’s brand and expectations.
Manage store operations, employee needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store functions, sales, and inventory; manage sales tracking and implement new store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor the team, and encourage behaviors that support customer and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource to the team.
Support team initiatives and create an inclusive environment.
Drive store productivity and operational efficiency, minimize risk, protect store assets, deliver financial results based on key performance indicators, and manage store expenses.
Create personalized performance management plans and hold performance conversations; recognize employee achievements.
Ensure employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.