T Mobile Authorized Retailer Store Manager

Southeast•Dania, FL

About The Position

Luna Wireless, a T-Mobile Authorized Retailer, is seeking a Retail Store Manager to lead all operations of a T-Mobile retail store. The manager is the primary point of contact for store employees and is responsible for store leadership, staffing and scheduling, hiring, training, marketing, asset protection, customer experience, and overall productivity and financial results. The role leads by example, develops and coaches employees, supports an inclusive team environment, and ensures the store meets or exceeds sales and performance goals. Spanish bilingual skills are preferred but not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales (required).
2–4 years of sales and sales management experience (required).
Communication skills (required).
Microsoft Office skills (required).
Store management knowledge (required).
Store operations knowledge (required).
Customer service skills (required).

Nice To Haves

2 years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Spanish bilingual skills preferred, but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned team trainings are completed on time.
Assist with customer-related issues to positively impact the customer experience and uphold T-Mobile brand expectations.
Own store success, including employee needs, store leadership, staffing and scheduling, labor controls, marketing, loss prevention, and other store functions.
Observe store functions, monitor sales and inventory, manage sales tracking, and implement store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, mentor, and support the team, encouraging behaviors that improve customer relationships and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource to the team.
Support team initiatives and create an inclusive environment.
Deliver store productivity and financial results based on key performance indicators.
Drive operational efficiencies to minimize risk and protect store assets.
Identify ways to manage and control store expenses.
Use personalized performance management plans and conversations, recognize achievements, and support employee success.
Ensure store employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.