T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Northeast)•Central Falls, RI

2d•$17 - $21

About The Position

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team, support customer satisfaction, and help Mobile Associates succeed. This role fosters a customer-focused store culture, coaches employees, maintains store standards, and contributes to financial results and expense management. The position offers competitive base pay plus commissions, career growth opportunities, and benefits for part-time and full-time employees.

Requirements

At least 1 year of customer service and/or sales experience; retail experience preferred.
Availability to work a varied schedule, including nights, weekends, and holidays.
Ability to lead and mentor people.
Strong communication skills and ability to interact with teammates and customers.
At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.

Nice To Haves

Retail environment experience.
Bilingual Spanish-speaking ability is preferred but not required.

Responsibilities

Orient and develop Mobile Associates around T-Mobile’s customer-focused standards and Manifesto.
Ensure customers’ needs are met and help employees provide comfortable, simple experiences that resolve customers’ problems.
Observe Mobile Associates’ customer interactions and provide feedback for development, training, and coaching.
Manage customer wait times and stay current on products, services, and promotions.
Lead by example by keeping current on products, services, training, and leadership practices.
Work with Mobile Associates to meet or exceed monthly success measurements and complete assigned training on time.
Help maintain the store environment and national plan-o-gram standards; use and update visual displays and interactive devices.
Assist with execution of Retail Methods & Procedures.
Ensure the team understands store systems and corporate and store communications.
Deliver financial results based on key performance indicators, identify ways to control store expenses, and manage discounting and credits.
Lead and mentor employees to deliver strong results.