T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Central) • Gardendale, AL

10d

About The Position

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team, helping deliver T-Mobile’s customer experience and support Mobile Associate success. The role involves coaching and training employees, maintaining strong customer service, keeping the team informed about products and promotions, and helping achieve store financial results. The position is with Luna Wireless, an Authorized T-Mobile Retailer.

Requirements

• At least 1 year of customer service and/or sales experience; retail experience preferred.
• Availability to work a varied schedule, including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver results.
• Strong communication skills and ability to interact with teammates and customers.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High school diploma or GED.

Nice To Haves

• Bilingual Spanish-speaking skills are preferred but not required.
• Retail-environment experience is preferred.

Responsibilities

• Orient and develop Mobile Associates around T-Mobile’s customer-service standards.
• Ensure customers’ needs are met and help employees make customer experiences comfortable and straightforward by resolving their problems.
• Observe Mobile Associate interactions with customers and provide feedback for development, training, and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Lead by example and remain up to date on products, services, training, and leadership practices.
• Work directly with Mobile Associates to support monthly success measurements and timely completion of assigned training.
• Help maintain the store environment and national plan-o-gram standards; keep visual displays and interactive devices effective and current.
• Assist with execution of Retail Methods & Procedures.
• Ensure the team understands store systems and corporate and store communications.
• Deliver financial results based on key performance indicators, identify ways to control store expenses, and manage discounting and credits.

Benefits

• Commission and performance-based bonus
• Competitive base pay and salary
• Health, medical, dental, and vision insurance
• 401(k) plan
• Paid time off and generous paid time-off programs
• Free uniforms
• Training and development
• Opportunity for advancement and career growth
• Employee discounts, including phone service discounts
• Flexible schedule
• Wellness resources
• Donation matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED