T Mobile Authorized Retailer Assistant Manager

Central • Gardendale, AL

4h

About The Position

The Retail Assistant Manager partners with the Store Manager to lead and develop the store team, support T-Mobile’s customer experience goals, and help Mobile Associates succeed. The role involves coaching employees, ensuring customers receive comfortable and effective service, maintaining store standards, and delivering financial results. Candidates should be prepared to work a varied schedule, including nights, weekends, and holidays. Spanish bilingual ability is preferred but not required.

Requirements

• At least 1 year of customer service and/or sales experience; retail experience preferred.
• Available to work a varied schedule, including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver results.
• Strong communication skills and ability to interact with teammates and customers.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High school diploma or GED.

Nice To Haves

• Bilingual Spanish-speaking ability is preferred but not required.
• Retail-environment experience is preferred.

Responsibilities

• Orient and ground Mobile Associates in T-Mobile’s customer-focused standards and Manifesto.
• Ensure customer needs are met and help employees provide comfortable, simple service that resolves the whole problem.
• Observe Mobile Associates’ customer interactions and provide feedback for development, training, and coaching.
• Manage customer wait times.
• Stay current on products, services, and promotions; lead by example as a knowledgeable resource for the team.
• Interact with Mobile Associates to support and assess monthly success measures and timely completion of assigned training.
• Help maintain the store environment and comply with national plan-o-gram standards.
• Use visual displays and interactive devices effectively and keep them current.
• Assist with executing Retail Methods & Procedures.
• Ensure team members understand store systems and corporate and store communications.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Manage discounting and credits.

Benefits

• Competitive base pay and commissions
• Health insurance
• Medical, dental, and vision benefits
• 401(k) plan
• Paid time off
• Training and development
• Wellness resources
• Opportunity for advancement and career growth
• Bonus based on performance
• Employee discounts
• Phone service discounts
• Flexible schedule
• Donation matching
• Free uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED