T Mobile Authorized Retailer Store Manager

Southeast•Corozal, PR

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is hiring a Retail Store Manager to lead all operations of a T-Mobile retail store. The manager leads by example, empowers the team, and is the primary point of contact for store employees. The role covers retail operations including hiring, scheduling, training, marketing, asset prevention, and team leadership, while ensuring customers receive an experience consistent with the T-Mobile brand and expectations. The manager is accountable for store productivity and financial results, meeting sales goals and monthly success measurements, managing expenses and labor controls, and protecting store assets. They support employee development through coaching, mentoring, performance conversations, training, and recognition, while maintaining an inclusive and organized store environment. The listed compensation is $40,000–$95,000 per year, with competitive base pay plus commission.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales (required).
2–4 years of sales and sales management experience (required).
Communication skills (required).
Microsoft Office knowledge (required).
Store management knowledge (required).
Store operations knowledge (required).
Customer service skills (required).

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Bilingual Spanish speakers preferred, but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned team trainings are completed on time.
Assist with customer-related issues to positively impact the customer experience and meet T-Mobile brand expectations.
Own store success, including store leadership, employee needs, staffing and scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store functions, sales, and inventory; manage sales tracking and implement new store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor the team, encouraging behaviors that support customer and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource to the team.
Support team initiatives and create an inclusive environment.
Deliver store productivity and financial results based on key performance indicators.
Drive operational efficiencies, minimize risk, and protect store assets.
Identify ways to manage and control store expenses.
Use personalized performance management plans and conversations, and recognize employee achievements.
Ensure store employees meet or exceed monthly success measurements and meet or exceed store sales goals.