T Mobile Authorized Retailer Store Manager

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)•Corozal, PR

18h•$40,000 - $95,000

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is hiring a Retail Store Manager to lead the operations of a T-Mobile retail store. The manager leads by example, empowers the team, and helps connect customers with products and services. This role is the primary point of contact for store employees and covers hiring, scheduling, training, marketing, asset protection, and team leadership. Spanish bilingual skills are preferred but not required.

Requirements

2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.
At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
Required skills: communication, Microsoft Office, store management, store operations, and customer service.

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Spanish bilingual skills preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned training is completed on time.
Assist with customer-related issues to support a positive experience consistent with T-Mobile’s brand and expectations.
Lead store operations, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions; address employees’ work-related needs.
Monitor store functions, sales, and inventory; manage sales tracking and implement store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Recruit employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, mentor, and support the team, fostering behaviors that contribute to customer and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource for the team.
Support team initiatives and create an inclusive environment.
Drive store productivity and operational efficiencies, protect store assets, deliver financial results against key performance indicators, and manage expenses.
Use personalized performance plans and conversations to support employees and recognize their achievements.
Ensure employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.