T Mobile Authorized Retailer Store Manager

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)•Dania Beach, FL

2d•Onsite

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Store Manager to lead the operations and team of a T-Mobile retail store. The manager leads by example, empowers employees, and helps connect customers with products and services. This role is the primary point of contact for store employees and covers all aspects of retail operations, including hiring, scheduling, training, marketing, asset prevention, and team leadership. The manager is accountable for store productivity and sales results, operational efficiency, customer experience, employee development, and protection of store assets. The role includes monitoring store functions, sales, and inventory; managing expenses and labor controls; implementing programs and initiatives; and maintaining an organized store environment. Luna Wireless describes its culture as inclusive and supportive of employee growth. Spanish-speaking candidates are preferred but not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.
Required skills: communication, Microsoft Office, store management, store operations, and customer service.

Nice To Haves

Two years of wireless retail experience; high-volume experience is preferred.
Bachelor’s degree preferred.
Spanish-speaking ability is preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned training is completed on time.
Assist with customer-related issues to support a positive experience consistent with T-Mobile’s brand and expectations.
Own store performance and employee work-related needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store functions, sales, and inventory; manage sales tracking and implement store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor the team, encouraging behaviors that support customer satisfaction and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource for the team.
Support team initiatives and foster an inclusive environment.
Drive store productivity and operational efficiency, minimize risk, protect store assets, deliver financial results against key performance indicators, and manage expenses.
Use personalized performance plans and conversations to support employee success and recognize achievements.
Ensure employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.