T Mobile Authorized Retailer Store Manager

Luna Wireless, An Authorized T-Mobile Retailer (Central)•Emporia, KS

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Store Manager to lead all operations of a T-Mobile retail store. The manager serves as the primary point of contact for store employees and leads by example to help the team connect customers with the products and services they need. The role covers the full range of retail management, including hiring, scheduling, training, marketing, asset protection, and team leadership. The manager is accountable for store productivity, sales goals, financial results, operational efficiency, and customer experience. They coach and develop employees, maintain store standards, monitor sales and inventory, control labor and expenses, and implement store programs and initiatives. Luna Wireless describes the workplace as inclusive and offers opportunities for career growth. Spanish bilingual skills are preferred but not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.
Communication skills.
Microsoft Office skills.
Store management skills.
Store operations skills.
Customer service skills.

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Spanish bilingual skills preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned training is completed on time.
Assist with customer-related issues to support a positive experience consistent with T-Mobile brand expectations.
Oversee store leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store functions, sales, and inventory; manage sales tracking and implement store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor the team, encouraging behaviors that support customer satisfaction and employee success.
Stay current on products, services, training, and leadership best practices to serve as an expert resource to the team.
Support team initiatives and foster an inclusive environment.
Drive store productivity and operational efficiencies, minimize risk, protect store assets, deliver results against key performance indicators, and control expenses.
Use personalized performance plans and conversations to support employees’ success and recognize achievements.
Ensure employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.