T Mobile Authorized Retailer Store Manager

Luna Wireless, An Authorized T-Mobile Retailer (Northeast)•201 District, VA

1d•$40,000 - $50,000

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Store Manager to lead a T-Mobile retail store and help the team connect customers with products and services. The manager is responsible for all store operations and serves as the primary point of contact for store employees. The role includes hiring, scheduling, training, marketing, asset protection, and team leadership. The manager leads by example, supports an inclusive team environment, and works to deliver a positive customer experience and strong store results. The position oversees employee development and performance, sales and inventory monitoring, store programs, operational efficiency, expense control, and asset protection. The manager is accountable for store productivity and financial results, including meeting or exceeding sales goals and monthly success measures. The role offers competitive base pay starting at $50,000 per year plus commission, along with benefits and opportunities for career growth.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.
Communication skills (required).
Microsoft Office skills (required).
Store management knowledge (required).
Store operations knowledge (required).
Customer service skills (required).

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Bilingual Spanish speakers are preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned team training is completed on time.
Assist with customer-related issues to support a positive experience consistent with T-Mobile’s brand and expectations.
Oversee store leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store functions, sales, and inventory; manage sales tracking and implement new store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor team members and encourage behaviors that support customer and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource to the team.
Support team initiatives and foster an inclusive environment.
Drive store productivity and operational efficiency, minimize risk, protect store assets, achieve financial results based on key performance indicators, and manage expenses.
Create personalized performance management plans and have performance conversations; recognize employee achievements.
Ensure store employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.