T Mobile Authorized Retailer Store Manager

Southeast•Miami, FL

About The Position

Luna Wireless, an authorized T-Mobile retailer, is seeking a Retail Store Manager to lead all operations of a T-Mobile retail store. The manager serves as the primary point of contact for store employees and leads by example to empower the team to connect customers with T-Mobile products and services. The role includes hiring, scheduling, training, marketing, asset protection, and team leadership, while maintaining a positive, inclusive, customer-focused store environment. The manager is accountable for store productivity, sales goals, financial results, and operational performance.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.
Communication skills.
Microsoft Office skills.
Store management knowledge.
Store operations knowledge.
Customer service skills.

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Bilingual Spanish-speaking ability is preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned team training is completed on time.
Assist with customer-related issues to support a positive customer experience consistent with T-Mobile’s brand and expectations.
Oversee store leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor sales and inventory, manage sales tracking, and implement store programs and initiatives to support operational excellence.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, mentor, and support the team; promote behaviors that strengthen customer relationships and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource to the team.
Support team initiatives and create an inclusive environment.
Deliver store productivity results and financial outcomes based on key performance indicators.
Drive operational efficiencies, minimize risk, and protect store assets.
Identify ways to manage and control store expenses.
Use personalized performance management plans and conversations, recognize employee achievements, and ensure employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.