T Mobile Authorized Retailer Store Manager

Central•Emporia, KS

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Store Manager to lead a T-Mobile retail store. The manager is responsible for all store operations and serves as the primary point of contact for store employees. The role calls for a hands-on leader who can empower the team, support customers, and help connect them with T-Mobile products and services. The Store Manager oversees hiring, staffing and scheduling, training, marketing, loss prevention, store assets, sales, inventory, labor controls, and other store functions. They coach and develop employees, maintain an organized store environment, support an inclusive team culture, and drive operational efficiency and financial results. Success includes meeting or exceeding store sales goals and monthly performance measures. Luna Wireless describes opportunities for career growth and offers competitive base pay plus commission. Benefits listed include medical, dental and vision coverage, a 401(k) plan, paid time off, phone-service discounts, and other offerings.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
2–4 years of management experience in retail sales.
2–4 years of sales and sales-management experience.
Communication skills.
Microsoft Office skills.
Store management knowledge.
Store operations knowledge.
Customer service skills.

Nice To Haves

Two years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Bilingual Spanish speakers preferred, but not required.

Responsibilities

Observe employee interactions with customers and provide feedback for development, training, and coaching; ensure assigned training is completed on time.
Help resolve customer-related issues in a way that supports the customer experience and T-Mobile brand expectations.
Oversee store leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store functions, sales, and inventory; manage sales tracking and implement store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor team members, and encourage behaviors that support customer and employee success.
Stay current on products, services, training, and leadership practices to serve as an expert resource to the team.
Support team initiatives and create an inclusive environment.
Manage overall store productivity and operational efficiency while protecting store assets and minimizing risk.
Deliver financial results based on key performance indicators and identify ways to manage and control expenses.
Use personalized performance management plans and conversations, and recognize employee achievements.
Ensure store employees meet or exceed defined monthly success measures and meet or exceed store sales goals.