T Mobile Authorized Retailer Assistant Manager

Central•Emporia, KS

About The Position

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team, delivering T-Mobile’s customer experience goals and supporting Mobile Associate success. The role focuses on orienting and coaching employees to provide attentive, effective customer service; developing team knowledge and performance; maintaining store standards; and achieving financial results. The position offers competitive base pay plus commissions, career growth opportunities, and benefits for eligible part-time and full-time employees. Spanish bilingual skills are preferred but not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
At least 1 year of customer service and/or sales experience; retail experience preferred.
Available to work a varied schedule, including nights, weekends, and holidays.
Ability to lead and mentor people to deliver results.
Strong communication skills and ability to interact with teammates and customers.

Nice To Haves

Bilingual Spanish skills are preferred but not required.
Retail-environment experience.

Responsibilities

Orient and develop Mobile Associates around T-Mobile’s customer-service standards and values.
Ensure customers’ needs are met and help employees provide comfortable, simple experiences that solve customers’ problems.
Observe Mobile Associates’ customer interactions and provide feedback for development, training, and coaching.
Manage customer wait times effectively.
Stay current on products, services, promotions, training, and leadership best practices, and serve as an expert resource to the team.
Work directly with Mobile Associates to help them meet or exceed monthly success measurements and complete assigned training on time.
Help maintain the overall store environment and follow national planogram standards.
Use visual displays and interactive devices effectively and keep them current.
Assist with executing retail methods and procedures.
Ensure the team understands store systems and corporate and store communications.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Manage discounting and credits.