T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Northeast) • Worcester, MA

2h

About The Position

The Retail Assistant Manager partners with the Store Manager to lead and develop the store team, helping deliver T-Mobile’s customer experience goals and support Mobile Associate success. The role focuses on creating a welcoming, simple customer experience, resolving customers’ needs, and building customer confidence. The Assistant Manager coaches and develops team members, helps manage store operations and the customer environment, and contributes to financial results and expense controls. Spanish bilingual skills are preferred but not required.

Requirements

• At least 1 year of customer service and/or sales experience; retail experience preferred.
• Availability to work a varied schedule, including nights, weekends, and holidays.
• Ability to lead and mentor people to achieve results.
• Strong communication skills and ability to interact with teammates and customers.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High school diploma or GED.

Nice To Haves

• Bilingual Spanish-speaking ability.
• Experience in a retail environment.

Responsibilities

• Orient and develop store team members around T-Mobile’s customer-service standards and values.
• Ensure customers’ needs are met and that employees provide a comfortable, simple experience while solving customer problems.
• Observe Mobile Associate interactions with customers and provide feedback for development, training, and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Lead by example by keeping current on products, services, training, and leadership practices.
• Work directly with Mobile Associates to support and measure performance, and ensure assigned training is completed on time.
• Help maintain the store environment and comply with national planogram standards.
• Use visual displays and interactive devices effectively and keep them current.
• Assist with execution of Retail Methods & Procedures.
• Ensure team members understand store systems and corporate and store communications.
• Deliver financial results based on key performance indicators, identify ways to manage store expenses, and manage discounting and credits.

Benefits

• Commission
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• Wellness resources
• 401(k)
• Performance-based bonus
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Phone service discounts
• Medical benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED