T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)•Miami, FL

About The Position

The Retail Assistant Manager partners with the Store Manager to lead and develop the store team, helping deliver T-Mobile’s customer experience and support Mobile Associate success. The role involves creating a customer-focused store culture, coaching and training employees, managing customer wait times, keeping the team informed about products and promotions, and contributing to store performance and financial results. The Assistant Manager also helps maintain the store environment and visual displays, supports execution of retail methods and procedures, and ensures team members understand store systems and communications. Luna Wireless describes the position as offering career growth in a fast-paced retail environment.

Requirements

At least 1 year of customer service and/or sales experience; retail experience preferred.
Available to work a varied schedule, including nights, weekends, and holidays.
Ability to lead and mentor people to deliver results.
Strong communication skills and ability to interact with teammates and customers.
At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.

Nice To Haves

Retail environment experience.
Spanish bilingual skills are preferred but not required.

Responsibilities

Orient and develop Mobile Associates around T-Mobile’s customer-focused standards.
Ensure customers’ needs are met and help employees provide a comfortable, simple experience that resolves the customer’s overall problem.
Observe Mobile Associate interactions with customers and provide feedback for development, training, and coaching.
Manage customer wait times and stay current on products, services, and promotions.
Lead by example and maintain knowledge of products, services, training, and leadership best practices.
Work directly with Mobile Associates to support monthly success measurements and timely completion of assigned training.
Help maintain the store environment and follow national planogram standards.
Use and maintain visual displays and interactive devices, keeping them current.
Assist with execution of Retail Methods & Procedures.
Ensure the team understands store systems and corporate and store communications.
Deliver financial results based on key performance indicators and identify ways to manage store expenses.
Manage discounting and credits.