T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Central) • Emporia, KS

3d

About The Position

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team. The role supports T-Mobile’s goal of earning customers’ trust and helping Mobile Associates succeed by fostering a welcoming, comfortable, and effective customer experience. The Assistant Manager helps train and coach employees, maintain store standards, support store operations, and deliver financial results.

Requirements

• At least 1 year of customer service and/or sales experience; retail experience preferred.
• Available to work a varied schedule, including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver results.
• Strong communication skills and ability to interact with teammates and customers.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High school diploma or GED.

Nice To Haves

• Retail environment experience.
• Bilingual Spanish skills are preferred but not required.

Responsibilities

• Orient and develop Mobile Associates in a customer-focused approach aligned with T-Mobile’s Manifesto.
• Help ensure customers’ needs are met, build customer confidence, and resolve customer problems.
• Observe Mobile Associates’ customer interactions and provide feedback for development, training, and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Lead by example by staying current on products, services, training, and leadership practices.
• Work with Mobile Associates to meet or exceed monthly success measures and complete assigned training on time.
• Help maintain the store environment and national plan-o-gram standards; keep visual displays and interactive devices current and effective.
• Assist with executing Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate and store communications.
• Deliver financial results based on key performance indicators; identify ways to manage and control expenses and manage discounting and credits.

Benefits

• Commission
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• Wellness resources
• 401(k)
• Performance-based bonus
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Phone service discounts
• Medical benefits
• Career growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED