T Mobile Authorized Retailer Sales Associate

Luna Wireless, An Authorized T-Mobile Retailer (Northeast)•Worcester, MA

About The Position

The Retail Sales Representative (RSR) is a member of a Retail Team of Experts and serves as a brand ambassador for T-Mobile products and services. This learning role involves building customer relationships, understanding customer needs, demonstrating technology, and recommending personalized device and service solutions in a fast-paced retail environment. New associates work with their team to develop skills and proficiencies and are required to complete new employee training. The role also involves using digital tools to demonstrate coverage and explain T-Mobile plans and services, completing training on in-store experiences, processes, systems, and resources, and learning about wireless and technology innovations between customer interactions. Associates partner with T-Mobile employees across business and customer-service channels to resolve issues, identify and hand off small-business leads, support team initiatives, and create an inclusive environment. The posting indicates that full-time and part-time positions are available.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Competitive drive and a demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Bilingual Spanish-speaking ability; bilingual candidates are encouraged to apply.
Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while delivering a high-quality customer experience and building loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ needs and provide hands-on demonstrations of in-store technology.
Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer-service channels.
Help resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.