Customer Service Associate
Lowe's Companies, Inc. • Saugus, MA7d • $17 - $18
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Retail Sales – Part Time
Lowe's Companies, Inc.•Saugus, MA
•$17 - $18
About The Position
The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for home improvement needs. The role combines customer service with product assistance, merchandise handling, and maintaining product availability. Associates spend much of their time listening to customers, answering questions, and organizing merchandise, with daily responsibilities varying by department. Associates are assigned to a department according to hiring needs and skillsets. Possible departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may involve occasional merchandise loading and preparing products to customer specifications, such as mixing paint, cutting pipe, wood, drywall, or blinds. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors and may involve extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting requirements vary; single lifts are limited to 75 pounds, with team lifts used minimally from 75 pounds or when needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help provide customer service.
- Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Tuition assistance and education support programs, including trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan (eligibility-based)
- 10% Lowe’s Associate Discount and broader discount platform
- Learning and development opportunities, including Track to the Trades
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick, and volunteer time, depending on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Annual bonuses (discretionary and eligibility-based)
- Deferred compensation plan (eligibility-based)
- Grant awards (eligibility-based)
- Wellness programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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