Sales and Service Associate

24 Hour Fitness • Chula Vista, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates welcome and assist members and guests, help maintain a clean and safe gym, and support new-member onboarding. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Consistently strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully complete fingerprints and TrustLine registration before working in the Kids’ Club when children are present, and remain registered throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connection to the club’s fitness offerings through friendly greetings, check-ins, and prompt attention to members’ needs.
• At locations with a Kids’ Club, care for and supervise children as assigned; manage entry, exit, check-in, and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance, and communicate directly with parents about discipline concerns.
• For California locations with a Kids’ Club, obtain and maintain TrustLine registration and provide confirmation of registration.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed