Sales and Service Associate

24 Hour Fitness USA • Santa Monica, CA

12d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness and strong interpersonal skills to deliver a positive, motivating, results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, and support new-member onboarding. They help maintain a clean, well-maintained, and safe gym and provide an informative, inclusive sales and service experience. At locations with a Kids’ Club, associates may be assigned childcare and supervision duties, including check-in and check-out, maintaining entry and exit control, communicating with parents, administering first aid, and cleaning and organizing the space.

The role is full-time, with flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible for fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Flexible availability across weekdays, weekends, and holidays.
• At California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club; remain registered throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym.
• Deliver a welcoming, informative, inclusive sales and service experience to members and guests, and help them identify next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and provide prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children as assigned; control entry and exit; manage check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment to perform Kids’ Club duties when children are present.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed