Sales and Service Associate

24 Hour Fitness • Parker, CO

4d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates provide a welcoming, informative, and inclusive sales and service experience, help members connect with fitness offerings, answer questions, resolve concerns, and direct members and guests to appropriate resources. They also help keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, associates may be assigned childcare and supervision duties. Full-time availability across weekdays, weekends, and holidays is required.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Consistently strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club when children are present; remain registered throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym environment.
• Deliver a welcoming, informative, inclusive sales and service experience and help guests and members take appropriate next steps toward their fitness goals.
• Support new member onboarding and help members connect with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• Maintain confirmed TrustLine registration throughout employment when working at California locations with a Kids’ Club.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed