Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to provide a positive, motivating, and results-driven member experience. Associates welcome and assist members and guests, address questions and concerns, support a clean and safe gym, and help new members connect with fitness offerings. At locations with a Kids' Club, associates may also be assigned childcare and facility responsibilities. The position requires full-time availability with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- For California locations with a Kids' Club, provide fingerprints, register with TrustLine, and maintain confirmed TrustLine registration throughout employment to perform Kids' Club duties.
- Full-time availability with flexibility across weekdays, weekends, and holidays.
Nice To Haves
- 12 months of experience working in retail and fitness sales.
- 6–12 months of childcare experience for locations with a Kids' Club.
Responsibilities
- Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience that helps guests and members pursue their fitness goals.
- Support new-member onboarding and connect members with the club's fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
- At locations with a Kids' Club, care for and supervise children as assigned; manage entry and exit, check-in and check-out, notify parents when needed, administer first aid, and tidy, clean, and disinfect the space.
- At locations with a Kids' Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with match for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups and opportunities to participate in community events in person and virtually.
- Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
