Sales and Service Associate

24 Hour Fitness USA • The Woodlands, TX

5d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine an interest in fitness with interpersonal skills to provide a positive, motivating, results-driven experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, connects people with appropriate resources, and supports new-member onboarding. The role also helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may be assigned childcare and supervision duties. Full-time availability across weekdays, weekends, and holidays is required. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Full-time availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration; remain registered throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience and help members take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members with fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club with children present.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in in-person and virtual community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed