Sales and Service Associate

24 Hour Fitness • Eastvale, CA

10d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journeys. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions that support their fitness success. Associates combine a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

The associate develops first-name relationships with members, answers questions, resolves concerns, connects members and guests with appropriate resources, and helps maintain a clean, well-maintained, safe gym. They deliver a welcoming, informative, inclusive sales and service experience and support new-member onboarding by greeting and checking in members and helping them connect with fitness offerings.

At locations with a Kids' Club, the associate may be assigned childcare and supervision duties, including managing entry and exit, check-in and check-out, communicating with parents, administering first aid, and cleaning and disinfecting the space. California associates working at locations with a Kids' Club must maintain confirmed TrustLine registration to work in the club when children are present. Minimum travel may be required for training and lead generation. The position offers eligibility to participate in fitness and membership sales commission plans.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids' Club, provide fingerprints, register with TrustLine, and maintain confirmed TrustLine registration throughout employment to work in the Kids' Club when children are present.
• Be available full-time with flexible availability across weekdays, weekends, and holidays.

Nice To Haves

• 12 months working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids' Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and inspire members and guests to take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, attending promptly to their needs, and helping them connect with fitness offerings.
• At locations with a Kids' Club, care for and supervise children as assigned; manage entry and exit, check-in and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids' Club, assist with diaper-change or restroom needs and communicate discipline concerns directly to parents.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed