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Senior Contract Operations Analyst (Medical Nutrition Sales)

Nestle Operational Services Worldwide SA•Bridgewater Township, NJ
•$85,000 - $105,000•Hybrid

About The Position

The Senior Contract Operations Analyst will lead the development, execution, and continuous improvement of customer and contract compliance programs across the Medical Nutrition and Atrium Sales teams. The role partners strategically with Sales Leadership, Contract Operations, Pricing, Finance, Legal, and Customer Membership teams to promote contract adherence, reduce revenue leakage risk, improve customer and contract performance, and support profitable growth. The analyst independently manages complex compliance initiatives, develops and owns reporting and analytics that inform business decisions, identifies process optimization opportunities, and leads cross-functional projects to improve compliance through digital, analytical, and AI-enabled solutions. This is a hybrid-based opportunity located in either Bridgewater, New Jersey, or Eden Prairie, Minnesota. Travel of up to 10% may be required based on team and business needs.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Data Analytics, Supply Chain, or a related field.
  • At least 5 years of professional experience in Contract or Sales Operations, Compliance, Finance/Accounting, Analytics, or a related field.
  • Fluency in MS Office (Word, Excel, Outlook, and PowerPoint) and MS Power Tools, including MS Power Automate and Power BI.
  • Excellent oral and written communication, presentation, organizational, and stakeholder management skills, including the ability to develop and maintain strong cross-functional relationships.
  • Ability and willingness to work under pressure, meet tight deadlines, and work with minimal supervision.
  • Strong project management skills and mindset.
  • Current or prior experience driving and executing automation enhancements.
  • Ability to lead through change management and business transformation.
  • Willingness and ability to travel up to 10% based on team and business needs.

Nice To Haves

  • Current or prior experience working with SAP and/or Veeva.

Responsibilities

  • Lead customer contract compliance strategy, monitoring programs, and remediation efforts across Medical Nutrition customers.
  • Develop and manage contract compliance reports, scorecards, dashboards, and KPIs for Sales Leadership and senior management to assess customer and contract performance.
  • Analyze compliance trends, customer purchasing behaviors, and contract performance to identify risks, opportunities, and actionable business insights.
  • Provide and execute strategic recommendations to improve customer and contract performance.
  • Serve as the primary subject matter expert for Medical Nutrition contract compliance processes, methodologies, reporting, and governance.
  • Establish and maintain governance for contract and customer compliance.
  • Lead cross-functional initiatives to improve compliance performance, contract effectiveness, and operational efficiency.
  • Partner with Sales, Pricing, Finance, Legal, Chargebacks, Memberships, and Customer teams to address compliance issues and implement sustainable solutions.
  • Identify revenue leakage risks and recommend corrective actions to improve contract performance and financial outcomes.
  • Develop and implement compliance processes, controls, standards, and operating procedures.
  • Drive digital transformation using Power BI, AI-enabled analytics, automation tools, and emerging technologies to improve compliance visibility and decision-making.
  • Lead compliance-related projects from concept through implementation, including stakeholder engagement, solution design, testing, training, and adoption.
  • Provide guidance, coaching, and expertise to cross-functional stakeholders on compliance programs, customer commitments, and contract interpretation.
  • Present compliance performance, risk assessments, and strategic recommendations to leadership teams.
  • Evaluate existing processes and implement improvements that increase scalability, efficiency, transparency, and customer accountability.

Benefits

  • Performance-based incentives and bonus eligibility.
  • 401(k) with company match.
  • Healthcare coverage.
  • A broad range of other benefits supporting physical, financial, and emotional wellbeing; benefit packages may vary by position.

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