Sales Process Analyst

Gerdau•Tampa, FL

About The Position

The Sales Process Analyst ensures processes within an assigned area are standardized, documented, communicated, and followed. The role provides training and coaching, conducts performance audits, assists with failure analysis, compares results with standards, and updates standards and corrective actions when needed. The analyst supports routine process management and improvement efforts in the department, including needs assessments, inventory and sales order management processes, and cost control. Reporting directly to the Market Forecast Manager, the analyst collaborates with Forecast Managers and Area Leaders to sustain and continuously improve department practices and support the annual action plan. The role may also have assigned responsibilities in areas such as profitability, training, or quality, or facilitate these practices in a specific sales area. The analyst tracks and communicates performance of control items, develops reporting needs, performs trend analysis, and presents results to groups. Duties must be carried out in accordance with applicable environmental regulations, and situations that may harm human health or the environment must be reported to the immediate supervisor.

Requirements

Two-year college degree in engineering, business administration, or a related field, or an equivalent combination of education and experience.
Working knowledge of the business system and steel manufacturing methods.
One to three years of qualifying experience in related work or lesser jobs, with practical training related to sales, marketing, fulfillment, scrap processing, melting, casting, rolling, maintenance, finishing, and/or shipping or warehousing operations.
Some supervisory and facilitation experience.
Working knowledge of database systems and tools such as Microsoft Excel, Power BI, and Data Bricks.
Skills in trend analysis and identifying commonalities in performance data, including the computer skills needed to perform these responsibilities.
Ability to communicate results appropriately, including through formal presentations to groups.

Responsibilities

Document standard processes using process control standards, management standards, routine procedures, job aids, and one-point lessons in collaboration with hourly, non-exempt, and supervisory personnel.
Maintain process procedures and policies and schedule training to communicate standards to personnel responsible for compliance.
Conduct workforce performance audits against standards and sales order and inventory management practices; document results and provide corrective actions.
Perform unscheduled audits of poorly performing processes, ensure compliance, and update standards when appropriate.
Assist with failure analysis when significant problems occur and compare performance with established standards.
Conduct needs assessments and develop and maintain inventory and sales order management processes.
Coach customer service teams and supervisory personnel on inventory management, develop department capabilities, and provide follow-up support.
Oversee execution of action plans developed through improvement efforts.
Track performance of control items and communicate results to the appropriate management team.
Develop reporting needs and contribute to trend analysis, identifying commonalities in performance data.
Deliver formal presentations of results to groups.
Support cost control and assigned responsibilities related to profitability, training, quality, or a specific sales area.
Perform duties in accordance with Federal, State, and Local environmental regulations and report situations that may adversely affect human health or the environment to the immediate supervisor.