Senior Process Analyst

Govcio LLC • UNAVAILABLE, UNAVAILABLE

1d • Remote

About The Position

GovCIO is hiring a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position. The analyst supports rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP), serving as a bridge between mission owners and technical teams. The role involves gathering and documenting business requirements, testing ServiceNow services and modules, explaining platform capabilities to business users, and supporting training and adoption. The analyst executes the software development lifecycle using methodologies including Scrum, Agile, DevSecOps, Lean, and Waterfall, while promoting ServiceNow governance practices, limiting technical debt, and maintaining cybersecurity compliance. The position also produces and maintains technical documentation. The posted annual salary range is USD $100,000 to $130,000.

Requirements

• High school education and 6–9 years of experience, or commensurate experience.
• Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
• Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
• Experience documenting requirements for USCG, DoD, DHS, or federal cybersecurity-focused environments.
• Proficiency in quality assurance and verification testing within the ServiceNow platform.
• Strong communication skills, including the ability to lead stakeholder meetings and translate technical capabilities into business value.
• Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.
• Active Secret Clearance.

Nice To Haves

• Experience supporting U.S. Coast Guard or Department of Homeland Security programs.
• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• Familiarity with the ITIL framework and enterprise IT governance.
• Strong analytical and problem-solving skills and a continuous improvement mindset.

Responsibilities

• Meet with stakeholders to understand and collect complex business requirements, serving as the primary bridge between mission owners and technical teams.
• Document requirements as Enhancement Requests and User Stories with clear, concise, and testable acceptance criteria.
• Perform verification testing on ServiceNow services and modules developed by the development team to ensure alignment with documented requirements and user needs.
• Explain ServiceNow capabilities and platform usage to business users, facilitate training, and drive platform adoption across the USCG.
• Execute the full SDLC using Scrum, Agile, DevSecOps, Lean, and Waterfall methodologies, ensuring ServiceNow releases are delivered on schedule.
• Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
• Advocate for out-of-the-box alignment and follow ServiceNow platform governance best practices to minimize technical debt.
• Ensure business processes and application designs conform to USCG system security requirements and federal data protection standards.
• Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED