Room Attendant Jobs

About The Position

Requirements

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.
• Ability to multitask.
• Team-player attitude.

Responsibilities

• Provide high-quality service to guests, anticipate their needs, and exceed their expectations.
• Assign duties to staff to support efficient department operations.
• Assist with training new associates and cross-training existing associates.
• Assist with interviewing and hiring associates for the department.
• Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
• Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as needed and know the location and use of fire extinguishers.
• Monitor daily room status, rates, discount rates, and packages.
• Maintain a current list of rooms available for walk situations and coordinate room blocking.
• Check printed registration cards against arrival reports and correct discrepancies.
• Ensure prompt and courteous guest service and pre-register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify the Maintenance Department of maintenance issues.
• Track rooms to ensure accurate status and readiness for check-in.
• Hire, coach, and discipline direct reports.
• Interact professionally and positively with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.