Room Attendant - Wolfeboro Inn
About The Position
The Room Attendant cleans assigned guest rooms to hotel standards, handles guest requests and complaints, reports maintenance deficiencies or damage, and protects the confidentiality and security of guest rooms. The position includes transporting and restocking cleaning supplies and linens, updating room-cleaning status, securing guest keys, and turning lost-and-found items over to a supervisor. The attendant must know hotel fire and emergency procedures and follow applicable safety procedures. Duties may change as operations evolve, and other duties may be assigned. The role requires availability for morning or afternoon shifts on weekends and holidays. United Service Companies states that it is committed to equal employment opportunity, diversity, and inclusion, and provides reasonable accommodations as required by law.
Requirements
- Two years of experience.
- Excellent attitude, enthusiasm, and guest-service approach.
- Detail-oriented and able to multitask.
- Ability to prioritize and organize work and work independently.
- Ability to understand verbal instructions and maintain good working relationships with employees, vendors, contractors, and public entities.
- Ability to read, understand, follow, and enforce safety procedures.
- Ability to perform repetitive motions for an extensive amount of time.
- Ability to lift, bend, stoop, push, and pull heavy loads.
- Ability to lift and/or carry 30 to 50 pounds.
- Availability to work weekends and holidays on morning or afternoon shifts.
Responsibilities
- Follow training procedures set forth by OSHA requirements.
- Clean assigned rooms according to priority and hotel standards.
- Transport a cart with cleaning supplies, amenities, and linen to assigned rooms and secure it in the assigned spot.
- Empty trash containers; remove dirty linen and replace it with clean linen according to the designated layout.
- Clean bathroom surfaces, removing soil, dirt, soap buildup, and hair.
- Make beds with clean linen to hotel standards.
- Replace laundry bags; clean closets and doors; remove dust and debris; and check hangers, blankets, pillows, and other amenities.
- Dust and polish furniture, pictures, frames, mirrors, light bulbs, lamps, switches, televisions, and remotes.
- Realign furniture according to the floor plan and dust drawers in checkout rooms.
- Check under beds, chairs, and sofas for debris and remove it.
- Inspect furniture and report damage.
- Remove dust, spots, and smears from doors, drapes, windows, ledges, frames, baseboards, air-conditioning units, corners, and telephones.
- Inspect in-room collateral and replace it as needed according to hotel standards.
- Vacuum the entire room and spray it with deodorizer.
- Update the status of cleaned rooms on the assignment sheet.
- Return and restock the cart at the end of the shift.
- Secure guest keys and turn lost-and-found items over to a supervisor.
- Clean and replenish the coffee maker set.
- Handle guest complaints.
- Report damage and maintenance problems to a supervisor.
- Know hotel fire and emergency procedures.
- Perform other essential room-cleaning duties as operations change and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
