Attendant Room Holiday Inn

IHG • Cleveland, OH

9d

About The Position

The Room Attendant ensures guest rooms and suites are clean, fresh, welcoming, and ready for guests to relax or work. The role includes maintaining hotel standards while helping make rooms special and memorable, assisting guests with requests, and communicating room-service progress and repair needs to a supervisor. The attendant follows safety procedures, uses protective equipment when needed, keeps housekeeping supplies and amenities organized, and minimizes waste. Duties may also include lost-and-found handling, teamwork with other hotel departments, deep-cleaning projects, turndown service, and other assigned tasks.

Requirements

• Physical fitness and the ability to be on your feet for most of the day.
• Ability to occasionally lift items weighing up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
• Ability to bend and kneel to complete some activities.
• Reading, writing, and basic mathematics skills.
• Flexible attitude toward shifts, including possible nights, weekends, and holidays.

Responsibilities

• Clean and maintain rooms and suites to hotel standards, making them welcoming and memorable for guests.
• Assist guests with requests, such as providing a toothbrush or directions.
• Keep the supervisor updated on room-service progress and report repairs that are needed.
• Follow established safety procedures and wear protective equipment when needed.
• Organize and monitor housekeeping supplies and amenities, and minimize waste.
• Report, turn in, and log lost-and-found items according to established procedures.
• Work as part of a team and communicate with other departments according to hotel procedures to support quality service.
• Assist with deep-cleaning projects as needed.
• Perform turndown duties as needed.
• Perform other duties as assigned, including ad-hoc tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed