Room Attendant

Home 2 Suites West Lafayette•West Lafayette, IN

20h

About The Position

Ascent Hospitality is seeking a Room Attendant to clean guest rooms and assist with maintaining the cleanliness of guest-floor hallways, public areas, and hotel restrooms. The role includes performing the listed housekeeping duties and other duties as needed within the department. Room Attendants are expected to provide courteous guest service, maintain an organized supply cart and supply room, follow hotel procedures, and work cooperatively with coworkers. A score of 90% or higher is required on room inspections.

Requirements

Ability to understand, read, write, and speak basic English and communicate with team members and guests.
Ability to use common-sense understanding to carry out simple one- or two-step instructions and comply with standardized situations with few or no variables.
Ability to work flexible shifts.
Excellent customer-service skills.
Ability to work as part of a team.
Professional and energetic demeanor.
Ability to meet the physical demands of the role, including standing, handling objects, reaching, stooping, kneeling, crouching, crawling, walking, climbing or balancing, and talking or hearing.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Ability to use close vision, distance vision, and color vision effectively.
Ability to operate in mentally and physically stressful situations.

Nice To Haves

High school education or equivalent preferred.
Four to six months of housekeeping experience or training preferred, but not required.

Responsibilities

Sort, count, fold, mark, or carry linens.
Clean multiple guest rooms daily, including changing linens, making beds, dusting, cleaning bathrooms, vacuuming, and polishing furniture and fixtures.
Replenish room and bathroom supplies, including drinking glasses and writing supplies.
Clean corridors and stairways; sweep and scrub bathroom floors.
Clean rugs, carpets, upholstered furniture, and draperies.
Dust furniture; wash walls, woodwork, windows, door panels, and sills.
Empty wastebaskets and ashtrays, and transport trash and waste to the disposal area.
Replace light bulbs and scrub bathroom vanities, toilets, mirrors, walls, and fans.
Check televisions, telephones, air conditioning, and smoke detectors for quality and report maintenance problems through the proper channels.
Take items left behind in rooms to Lost and Found and follow hotel procedures.
Use supplies and equipment carefully and wear the proper uniform at all times.
Greet guests pleasantly, use an occupied guest’s name when entering the room, and respond to requests for housekeeping supplies within 10 minutes.
Maintain accurate status checks of vacant rooms and keep the supply room clean, neat, and organized.
Keep the commercial area clean and neat, stock carts in an organized and timely manner, and assist coworkers as needed.
Maintain knowledge of hotel products and local-area information to assist guests.