Room Attendant - Housekeeping

Hotel Legends - Watermark Biloxi • Biloxi, MS

17h • Onsite

About The Position

The Housekeeping Room Attendant maintains the cleanliness, organization, and appearance of guest rooms and public areas in accordance with resort standards. The role helps provide guests with a clean, comfortable, and welcoming environment through careful cleaning and attentive service.

The attendant cleans and services rooms, bathrooms, and assigned areas; replenishes linens, amenities, and supplies; and checks rooms for maintenance needs and presentation quality. The role also involves assisting guests courteously, protecting their privacy, following safety and sanitation procedures, coordinating with housekeeping colleagues and supervisors, and supporting special cleaning projects as assigned.

Requirements

• High school diploma or equivalent preferred.
• Strong attention to detail and pride in high-quality work.
• Ability to work efficiently and independently.
• Excellent time management and organizational skills.
• Dependable, honest, and professional appearance and conduct.
• Ability to follow instructions and adapt to changing priorities.
• Ability to stand, bend, kneel, and reach for extended periods.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to work safely with cleaning chemicals and use protective equipment as required.
• Ability to move quickly and efficiently to meet room-cleaning time standards.

Nice To Haves

• Previous housekeeping or cleaning experience in a hotel or resort environment.
• Customer service or hospitality experience.

Responsibilities

• Clean and service guest rooms according to resort standards, including making beds, dusting, vacuuming, and replenishing linens and amenities.
• Thoroughly clean and sanitize bathrooms, including fixtures, floors, and mirrors.
• Promptly remove trash, used linens, and room service items.
• Inspect rooms for maintenance needs and report issues or damages to management.
• Greet guests courteously, assist with reasonable requests, and meet guest preferences and requests promptly and efficiently.
• Maintain guest privacy and confidentiality and represent the resort professionally through excellent customer service.
• Follow safety, sanitation, and cleaning protocols, including using cleaning chemicals safely according to training and manufacturer instructions.
• Immediately report unsafe conditions, lost items, and maintenance concerns; adhere to resort policies and procedures.
• Coordinate with housekeeping staff and supervisors to complete daily room assignments efficiently.
• Communicate guest concerns, room discrepancies, and special requests to supervisors.
• Assist colleagues with additional cleaning tasks during busy periods.
• Restock housekeeping carts with cleaning supplies and guest amenities, notify supervisors of low inventory or shortages, and keep storage areas clean and organized.
• Conduct final checks to ensure rooms meet cleanliness and presentation standards before guest arrival.
• Follow checklists and procedures to maintain consistent cleaning quality.
• Assist with assigned special cleaning projects, such as deep cleaning, carpet care, and upholstery cleaning.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED